Returns Policy

RED17 Limited want you to be completely satisfied with your purchases.
We endeavour to ensure that the products are the same as described on our web site specifications, although on occasions some manufacturing differences may occur, where manufacturers upgrade the specifications without advising their distributors.
The Buyer shall inspect the Goods immediately upon receipt and shall notify RED17 by email (info@red17.co.uk) or telephone (tel. +44 (0)1234 240 007) within 7 working days of delivery. If the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.

Where a claim of defect or damage is made the Goods shall be returned by the Buyer to the Seller. The Buyer shall be entitled to a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective.

If you are a consumer you have the right, in addition to your other rights, to cancel the Contract and receive a refund by informing the Seller by email (info@red17.co.uk) or telephone (tel. +44 (0)1234 240 007) within 7 working days of receipt of the Goods. The right to cancel does not apply to contracts for the supply of software, audio or visual recordings if these have been unsealed by the Consumer.

Goods must be returned by the Buyer at the Buyer's expense and should be adequately insured during the return journey. The Buyer will receive a refund of all monies paid for the Goods (including delivery charges, if any) except for return postal charges within 30 days of cancellation. If the Buyer fails to return the Goods following cancellation, the Seller shall be entitled to deduct the cost of recovering the Goods from the Buyer.

Goods to be returned must clearly show the order number obtained from the Seller on the package.

Where returned Goods are found to be damaged due to the Buyer's fault the Buyer will be liable for the cost of remedying such damage.
Your statutory rights as a consumer are unaffected by this policy. This policy may be superseded by any contract you enter into with RED17 Limited as a company.

Please contact our Customer Services Department on 01234 240007 or email us.

Complaints Procedure

All complaints must be made in writing within 48 hours of receipt by client.

Goods must be shipped back to RED17 at the clients cost, for evaluation purposes.

If a manufacturing fault is found to be the reason for the problem the shipping cost will be reimbursed and a new or repaired product will be sent.

If a manufacturing fault is found to be conclusive and the product can no longer be repaired, or, an alternative product cannot be supplied, for whatever reason, the client will be entitled to their money back in full.

If misuse of the product is found to be the reason for the fault then the customer will be notified and then the product will be held until we receive clients' instructions.

All complaints will be dealt with fairly and documented within the RED17 internal office systems for future improvements and better customer service.