Full Terms & Conditions
Terms & Conditions of Sale:
1.1 "Buyer" means the individual or organisation who buys or agrees to buy the Goods from the Seller;
1.2 "Consumer" shall have the meaning as described in section 12 of the Unfair Contract Terms Act 1977;
1.3 "Contract" means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions;
1.4 "Goods" means the articles that the Buyer agrees to buy from the Seller;
1.5 "Seller" means RED17 Limited of Unit 17A Stilebrook Road, Yardley Road Ind. Estate, Olney, Buckinghamshire, MK46 5EA that owns and operates www.red17.co.uk;
1.6 "Terms and Conditions" means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Seller;
1.7 "Website" means www.red17.co.uk.
2.1 Nothing in these Terms and Conditions shall affect the Buyer's statutory rights as a Consumer.
2.2 These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.
2.3 Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer's acceptance of these Terms and Conditions.
2.4 Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.
2.5 Any complaints should be addressed to the Seller's address stated in clause 1.5.
3.1 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.
3.2 Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days.
3.3 When making an order through the Website, the technical steps the Buyer needs to take to complete the order process are to add a product to the basket by clicking 'add to basket' and following the instructions on screen to proceed through the checkout pages, supplying the appropriate details along the way. A confirmation email will be sent to the customer of the order.
4. PRICE AND PAYMENT
4.1 The price of the Goods shall be that stipulated on the Website. The price excludes delivery charges and VAT which can be seen in the basket area of the website.
4.2 The total purchase price, including VAT and delivery charges, if any, will be displayed in the Buyer's shopping cart prior to confirming the order.
4.3 After the order is received the Seller shall confirm by email the details, description and price for the Goods together with information on the right to cancel if the Buyer is a Consumer.
4.4 Payment of the price plus VAT and delivery charges must be made in full before dispatch of the Goods.
5. RIGHTS OF SELLER
5.1 The Seller reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time. The Seller shall make every effort to ensure prices are correct at the point at which the Buyer places an order.
5.2 The Seller reserves the right to withdraw any goods from the Website at any time.
5.3 The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.
5.4 The Seller is continually improving and modifying its product range and reserves the right to vary the specifications of a product or service without prior notice. All dimensions, weights and product specifications quoted are approximate and we accept no responsibility for variance. E&OE.
The Seller warrants that the Goods will at the time of dispatch correspond to the description given by the Seller. Except where the Buyer is dealing as a Consumer, all other warranties, conditions, or terms relating to fitness for purpose, merchantability or condition of the Goods, whether implied by Statute, common law or otherwise are excluded, and the Buyer is satisfied as to the suitability of the Goods for the Buyer's purpose.
7.1 Goods supplied within the UK will normally be delivered within 3-5 working days of acceptance of order.
7.2 Goods supplied outside the UK will normally be delivered within 7-10 working days of acceptance of order.
7.3 Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund.
7.4 The Seller shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
7.5 Delivery of the Goods shall be made to the Buyer's address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
7.6 Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.
8. CANCELLATION AND RETURN
8.1 The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller by email (email@example.com) or telephone (tel. +44 (0)1234 240 007) within 7 working days of delivery if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.
8.2 Where a claim of defect or damage is made the Goods shall be returned by the Buyer to the Seller. The Buyer shall be entitled to a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective.
8.3 If you are a consumer you have the right, in addition to your other rights, to cancel the Contract and receive a refund by informing the Seller by email (firstname.lastname@example.org) or telephone (tel. +44 (0)1234 240 007) within 7 working days of receipt of the Goods. The right to cancel does not apply to contracts for the supply of software, audio or visual recordings if these have been unsealed by the Consumer.
8.4 Goods must be returned by the Buyer at the Buyer's expense and should be adequately insured during the return journey. The Buyer will receive a refund of all monies paid for the Goods (including delivery charges, if any) except for return postal charges within 30 days of cancellation. If the Buyer fails to return the Goods following cancellation, the Seller shall be entitled to deduct the cost of recovering the Goods from the Buyer.
8.5 Goods to be returned must clearly show the order number obtained from the Seller on the package.
8.6 Where returned Goods are found to be damaged due to the Buyer's fault the Buyer will be liable for the cost of remedying such damage.
9. LIMITATION OF LIABILITY
9.1 Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the Price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.
9.2 Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury resulting from the negligence of the Seller or that of the Seller's agents or employees.
No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.
11. FORCE MAJEURE
The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.
If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.
13. CHANGES TO TERMS AND CONDITIONS
The Seller shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.
14. GOVERNING LAW AND JURISDICTION
These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.
Terms & Conditions of Use:
1. ACCEPTANCE OF TERMS
Your access to and use of red17.co.uk ("the Website") is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.
The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making, any decision.
3. CHANGES TO WEBSITE
Red17 reserves the right to:3.1 change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that www.red17.co.uk shall not be liable to you for any such change or removal; and 3.2 change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.
4. LINKS TO THIRD PARTY WEBSITES
The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.
5.1 All copyright, trademarks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to www.red17.co.uk or otherwise used by www.red17.co.uk as permitted by law.
5.2 In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.
6. DISCLAIMERS AND LIMITATION OF LIABILITY
6.1 The Website is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
6.2 To the extent permitted by law, www.red17.co.uk will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
6.3 www.red17.co.uk makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
6.4 Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of www.red17.co.uk for death or personal injury as a result of the negligence of www.red17.co.uk or that of its employees or agents.
You agree to indemnify and hold www.red17.co.uk and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against www.red17.co.uk arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.
If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.
9. GOVERNING LAW
These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.
RED17 Limited want you to be completely satisfied with your purchases. We endeavour to ensure that the products are the same as described on our web site specifications, although on occasions some manufacturing differences may occur, where manufacturers upgrade the specifications without advising their distributors.
The Buyer shall inspect the Goods immediately upon receipt and shall notify Red17 by email (email@example.com) or telephone (tel. +44 (0)1234 240 007) within 7 working days of delivery. If the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods. Where a claim of defect or damage is made the Goods shall be returned by the Buyer to the Seller. The Buyer shall be entitled to a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective.
If you are a consumer you have the right, in addition to your other rights, to cancel the Contract and receive a refund by informing the Seller by email (firstname.lastname@example.org) or telephone (tel. +44 (0)1234 240 007) within 7 working days of receipt of the Goods. The right to cancel does not apply to contracts for the supply of software, audio or visual recordings if these have been unsealed by the Consumer. Goods must be returned by the Buyer at the Buyer's expense and should be adequately insured during the return journey. The Buyer will receive a refund of all monies paid for the Goods (including delivery charges, if any) except for return postal charges within 30 days of cancellation. If the Buyer fails to return the Goods following cancellation, the Seller shall be entitled to deduct the cost of recovering the Goods from the Buyer. Goods to be returned must clearly show the order number obtained from the Seller on the package.
Where returned Goods are found to be damaged due to the Buyer's fault the Buyer will be liable for the cost of remedying such damage. Your statutory rights as a consumer are unaffected by this policy. This policy may be superseded by any contract you enter into with Red17 Limited as a company.++++++
Red17 Limited want you to be completely satisfied with your purchases. We endeavour to ensure that the products are the same as described on our web site specifications, although on occasions some manufacturing differences may occur, where manufacturers upgrade the specifications without advising their distributors.
You have the right to cancel your order in 3 days of receipt, you need to contact us with the reason why and obtain a returns number. all goods must be returned unopened & unused in the original packaging with all tags intact as received, if this is not the case we cannot make a refund
The cost of returns is the responsibility of the customer please not we are not responsible for returned goods lost or damaged in transit back to us.
It is the customer's responsibility to obtain a certificate of posting or insure the goods against loss or damage.
Providing the above is adhered to a full refund less our delivery costs will be made within 20 days of receipt of goods
The Buyer shall inspect the Goods immediately upon receipt and shall notify RED17 by email (email@example.com) or telephone (tel. +44 (0)1234 240 007) within 7 working days of delivery. If the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.
Where a claim of defect or damage is made the Goods shall be returned by the Buyer to the Seller. The Buyer shall be entitled to a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective.
If you are a consumer you have the right, in addition to your other rights, to cancel the Contract and receive a refund by informing the Seller by email (firstname.lastname@example.org) or telephone (tel. +44 (0)1234 240 007) within 7 working days of receipt of the Goods. The right to cancel does not apply to contracts for the supply of software, audio or visual recordings if these have been unsealed by the Consumer.
Goods must be returned by the Buyer at the Buyer's expense and should be adequately insured during the return journey. The Buyer will receive a refund of all monies paid for the Goods (including delivery charges, if any) except for return postal charges within 30 days of cancellation. If the Buyer fails to return the Goods following cancellation, the Seller shall be entitled to deduct the cost of recovering the Goods from the Buyer.
Goods to be returned must clearly show the order number obtained from the Seller on the package.
Where returned Goods are found to be damaged due to the Buyer's fault the Buyer will be liable for the cost of remedying such damage. Your statutory rights as a consumer are unaffected by this policy. This policy may be superseded by any contract you enter into with RED17 Limited as a company.
Please contact our Customer Services Department on 01234 240007 or email us.
Should you cancel your order prior to us dispatching but following our processing of your credit card you will receive a refund less 6 % bank handling charge. Should the order have been dispatched your refund will be less the 6% and the post & packing charges.
All complaints must be made in writing within 48 hours of receipt by client.
Goods must be shipped back to Red17 at the clients cost, for evaluation purposes.
If a manufacturing fault is found to be the reason for the problem the shipping cost will be reimbursed and a new or repaired product will be sent. If a manufacturing fault is found to be conclusive and the product can no longer be repaired, or, an alternative product cannot be supplied, for whatever reason, the client will be entitled to their money back in full. If misuse of the product is found to be the reason for the fault then the customer will be notified and then the product will be held until we receive clients' instructions. All complaints will be dealt with fairly and documented within the Red17 internal office systems for future improvements and better customer service.
“to achieve sustained and profitable growth by providing products and services which consistently meet the needs and expectations of our customers. We will measure our performance in meeting customer requirements and work with them to continually improve the products and services that we provide”.
In order to fulfil this policy, the Company will maintain an effective and efficient quality standard. Our Quality Policy is communicated and explained to all staff to ensure they fully understand the contribution they make.
To achievement this policy we aim to continuously improve the fundamental activities carried out within the company. This involves all staff who are individually responsible for the quality of their work and who are encouraged to identify problems and make suggestions to improve all aspects of our working practices.
30 Day Money Back Guarantee
If you are not entirely satisfied with ANY product purchased from Red17, we will replace or refund the product price in full providing the steps below are followed:
- The product should be unused, unassembled and in its' original packaging.
- The product must be returned to us in good condition within 30 days of the delivery date.
- Your returned item(s) should be clearly labelled with your order reference number.
- When organising a return, we strongly advise you to return goods via a fully insured courier or special delivery so that you have a proof of delivery back to us.
- Cost of product plus VAT is refunded. Delivery charge can not be refunded.
Please note: Certain card issuers have been known to take up to 10 working days to show the refund on debit/credit cards. Once we have issued a refund onto your card, you will need to contact your card issuer if the refund has not appeared on your statement.
1.0 Warranties & Liability
1.1 Subject to the conditions set out below the Company warrants that the Goods will correspond with their specification at the time of delivery and will be free from defects in material and workmanship for a period of either 1 year, 5 year or lifetime (as per original specification and guarantee terms) from the date of their initial use or from delivery, whichever is the first to expire. Proof of purchase date may be required.
1.2 The above warranty is given by the Company subject to the following conditions;
1.2.1 The Company shall be under no liability in respect of any defect arising from fair wear and tear, willful damage, negligence, abnormal working conditions, failure to follow the Company's instructions (whether oral or in writing) misuse or alteration or repair of the Goods without the Company's approval;
1.2.2 The Company shall be under no liability under the above warranty (or any other warranty or guarantee) if the total price for the Goods has not been paid by the due day for payment.
1.3 Subject as expressly provided in the Conditions, and except where the Goods are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties, conditions or other terms implied by statute, or common law are excluded to the fullest extent permitted by law.
1.4 Where the Goods are sold under a consumer transaction (as defined by the Consumer Transactions Restrictions on Statements Order 1976) the statutory rights of the Buyer are not affected by the Conditions.
1.5 Any claim by the Buyer which is based on any defect in the quality or condition of the Goods or their failure to correspond with specification shall (whether or not delivery is refused by the Buyer) be notified to the Company within five days from the date of delivery or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure. If delivery is not refused, and the Buyer does not notify the Company accordingly the Buyer shall not be entitled to reject the Goods and the Company shall have no liability for such defect or failure, and the Buyer shall be bound to pay the price as if the Goods had been delivered in accordance with the Contract.
1.6 Where any valid claim in respect of any of the Goods which is based on any defect in the quality or condition of the Goods or their failure to meet to specification is notified to the Company in accordance with the Conditions, the Company shall be entitled to replace or correct the Goods (or the part in question) but the Company shall have no further liability to the Buyer.
1.7 Except in respect of death or personal injury caused by the Company's negligence, the Company shall not be liable to the Buyer by reason of any representation, or any implied warranty, condition or other terms or any duty common law, or under the express terms of the Contract for any consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for consequential compensation whatsoever (and whether caused by the negligence of the Company, its employees or agents or otherwise) which arise out of or in connection with supply of the Goods of their use or resale by the Buyer, except as expressly provided in these conditions.
1.8 The Company shall not be liable to the Buyer or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform, any of the Company's obligation in relation to the Goods, if the delay or failure was due to any cause beyond the Company's reasonable control.
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website comply's to all UK national laws and requirements for user privacy.
Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website's email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Adverts and Sponsored Links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened Links in Social Media
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
Resources & Further Information
- Data Protection Act 1998
- Privacy and Electronic Communications Regulations 2003
- Privacy and Electronic Communications Regulations 2003 - The Guide
Red17 Limited. Company Registration Number: 06036613. VAT Number: 901931252. Telephone: 01234 240 007
What Are Cookies?
Cookies are short pieces of data that are sent to your computer when you visit a website. On later visits, this data is then returned to that website. Cookies allow us to recognize you automatically whenever you visit our site so that we can personalize your experience and provide you with better service.
Why Are They Required?
We strongly encourage you to configure your web browser to accept cookies.+++++
Red17 is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at email@example.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
The table below lists the cookies we collect and what information they store.
|Cookie Name||Cookie Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You session ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
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CODE OF ETHICS
- Our mission is to deliver best value services to our clients and customers.
- We place the highest priority on quality, timeliness and competitiveness of our services and our customers’ satisfaction.
- We pursue technical growth and market diversification to increase value for our customers and opportunity for our employees.
- We deal fairly with our customers, suppliers, competitors and employees and are committed to maintaining high standards of business conduct.
- We always expect our employees to conduct business with integrity, honesty and diligence.
- The Company complies with all national and local laws of the countries in which it conducts its business.
- Employment & development opportunities are provided for employees without regard to race, colour, religion, gender, age, sexual orientation or disability.
- We believe that every employee has the right to work in an environment free of discrimination or harassment of any kind.
- Red17 pledges to aid environmental issues by conserving energy and use of natural resources through proper use and reuse where appropriate.
- Red17 employees are not allowed to accept any promise, bribe or gratuity from suppliers in order to secure on going contracts for supplies of any kind.
- We endeavour to select suppliers who will adhere to ethical standards and who have a commitment to quality products and services.
Commitment To Ecology - Doing our bit for the environment – Let’s keep it Green!
Our range of Eco-Friendly Noticeboards and Whiteboards are now celebrating over 10 years on the UK market. This range of products are manufactured almost entirely from timber industry bi-products and recycled materials – up to 97% per product. Many of our other products also contain recycled and recyclable materials. We use recycled card and have minimised the use of plastics in packaging.
Offices and factory operations
Apart from offering our customers environmentally friendly product ranges we are always looking at ways of reducing the environmental impact of our operations. In our offices, we recycle paper waste and printer cartridges. To reduce on energy used we ensure that lights, electronic equipment and air conditioning units are switched off when rooms are not in use. In our factory we use machines with modern computer systems to ensure that waste is minimised in our production. Actual waste in terms of aluminium including swarf, card, fibreboard and other materials are recycled and often goes back to our raw material suppliers for reprocessing. The air extraction units in our factory ensures a dust free working environment, but also has the facility to recycle the warm heated air back into our unit during the winter whilst keeping the factory a cool working environment during the summers.
For our customers
We offer our customers a wide range of product choice including Eco-Friendly products in terms of the materials used. As we manufacture most of our products in the UK and work with many local raw material suppliers, the impact of and carbon footprint of our products is also substantially less in comparison with imported goods.
Red17 endeavours at all times to make its website as accessible as reasonably possible to all users. In no way does Red17 seek to deliberately discriminate against any users' access to the website service in accordance with the Disability Discrimination Act 1995. To achieve this, our website has been developed in accordance with the Web Content Accessibility Guidelines. These guidelines have been published by the World Wide Web Consortium to promote accessibility. The techniques we have used to improve accessibility are as follows:
Use of stylesheets: - We have used stylesheets to control the visual elements of the website.
Text Size: - This site uses only relative font sizes and therefore is compatible with the user-specified text size option in visual browsers. The text size can be changed through the View > Text Size menu in your browser menu.
Alt text: - All images that are used to illustrate content include the alt attribute to provide descriptive text alternatives. Images that have a decorative function have an 'empty' alt attribute.
Link Titles: - A title attribute has been added to links which describe the link in greater detail. If the text of the link provides a clear explanation of the 'target' then the title attribute has not been used.
- Consistent navigation
- Scalable text
- Clearly labelled graphics and image maps
- No flickering or strobing graphics
- Cross browser compatible
Web Standards: - This site uses cascading style sheets for visual layout and is built to W3C standards. The XHTML and CSS is valid and the site has been built according to the W3C's Web Content Accessibility Guidelines 1.0 level A.
Browser Compatibility: - We test all our sites in all modern browsers on Windows, MacOS and Linux. All pages on this site use structured semantic markup. If your browser or browsing device does not support modern coding techniques, the content of each page is still readable and is presented in a logical order.