Full Terms & Conditions
Terms & Conditions of Sale:
1.1 "Buyer" means the individual or organisation who buys or agrees to buy the Goods from the Seller;
1.2 "Consumer" shall have the meaning as described in section 12 of the Unfair Contract Terms Act 1977;
1.3 "Contract" means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions;
1.4 "Goods" means the articles that the Buyer agrees to buy from the Seller;
1.5 "Seller" means Red17 Limited that owns and operates www.red17.co.uk;
1.6 "Terms and Conditions" means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Seller;
1.7 "Website" means www.red17.co.uk.
2.1 Nothing in these Terms and Conditions shall affect the Buyer's statutory rights as a Consumer.
2.2 These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.
2.3 Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer's acceptance of these Terms and Conditions.
2.4 Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.
2.5 Any complaints should be addressed to the Seller's address stated in clause 1.5.
3.1 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.
3.2 Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days.
3.3 When making an order through the Website, the technical steps the Buyer needs to take to complete the order process are to add a product to the basket by clicking 'add to basket' and following the instructions on screen to proceed through the checkout pages, supplying the appropriate details along the way. A confirmation email will be sent to the customer of the order.
4. PRICE AND PAYMENT
4.1 The price of the Goods shall be that stipulated on the Website. The price excludes delivery charges and VAT which can be seen in the basket area of the website.
4.2 The total purchase price, including VAT and delivery charges, if any, will be displayed in the Buyer's shopping cart prior to confirming the order.
4.3 After the order is received the Seller shall confirm by email the details, description and price for the Goods together with information on the right to cancel if the Buyer is a Consumer.
4.4 Payment of the price plus VAT and delivery charges must be made in full before dispatch of the Goods.
5. RIGHTS OF SELLER
5.1 The Seller reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time. The Seller shall make every effort to ensure prices are correct at the point at which the Buyer places an order.
5.2 The Seller reserves the right to withdraw any goods from the Website at any time.
5.3 The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.
5.4 The Seller is continually improving and modifying its product range and reserves the right to vary the specifications of a product or service without prior notice. All dimensions, weights and product specifications quoted are approximate and we accept no responsibility for variance. E&OE.
The Seller warrants that the Goods will at the time of dispatch correspond to the description given by the Seller. Except where the Buyer is dealing as a Consumer, all other warranties, conditions, or terms relating to fitness for purpose, merchantability or condition of the Goods, whether implied by Statute, common law or otherwise are excluded, and the Buyer is satisfied as to the suitability of the Goods for the Buyer's purpose.
7.1 Goods supplied within the UK will normally be delivered within 3-5 working days of acceptance of order.
7.2 Goods supplied outside the UK will normally be delivered within 7-10 working days of acceptance of order.
7.3 Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund.
7.4 The Seller shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
7.5 Delivery of the Goods shall be made to the Buyer's address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
7.6 Any damages, errors or shortages requiring a replacement should be notified within 3 days of receipt of order.
7.7 Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.
8. CANCELLATION AND RETURN
8.1 The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller by email (email@example.com) or telephone (tel. +44 (0)1234 240 007) within 7 working days of delivery if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.
8.2 Where a claim of defect or damage is made the Goods shall be returned by the Buyer to the Seller. The Buyer shall be entitled to a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective.
8.3 If you are a consumer you have the right, in addition to your other rights, to cancel the Contract and receive a refund by informing the Seller by email (firstname.lastname@example.org) or telephone (tel. +44 (0)1234 240 007) within 7 working days of receipt of the Goods. The right to cancel does not apply to contracts for the supply of software, audio or visual recordings if these have been unsealed by the Consumer.
8.4 Goods must be returned by the Buyer at the Buyer's expense and should be adequately insured during the return journey. The Buyer will receive a refund of all monies paid for the Goods (including delivery charges, if any) except for return postal charges within 30 days of cancellation. If the Buyer fails to return the Goods following cancellation, the Seller shall be entitled to deduct the cost of recovering the Goods from the Buyer.
8.5 Goods to be returned must clearly show the order number obtained from the Seller on the package.
8.6 Where returned Goods are found to be damaged due to the Buyer's fault the Buyer will be liable for the cost of remedying such damage.
9. LIMITATION OF LIABILITY
9.1 Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the Price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.
9.2 Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury resulting from the negligence of the Seller or that of the Seller's agents or employees.
No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.
11. FORCE MAJEURE
The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.
If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.
13. CHANGES TO TERMS AND CONDITIONS
The Seller shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.
14. GOVERNING LAW AND JURISDICTION
These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.
Terms & Conditions of Use:
1. ACCEPTANCE OF TERMS
Your access to and use of red17.co.uk ("the Website") is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.
The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making, any decision.
3. CHANGES TO WEBSITE
Red17 reserves the right to:3.1 change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that www.red17.co.uk shall not be liable to you for any such change or removal; and 3.2 change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.
4. LINKS TO THIRD PARTY WEBSITES
The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.
5.1 All copyright, trademarks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to www.red17.co.uk or otherwise used by www.red17.co.uk as permitted by law.
5.2 In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.
6. DISCLAIMERS AND LIMITATION OF LIABILITY
6.1 The Website is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
6.2 To the extent permitted by law, www.red17.co.uk will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
6.3 www.red17.co.uk makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
6.4 Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of www.red17.co.uk for death or personal injury as a result of the negligence of www.red17.co.uk or that of its employees or agents.
You agree to indemnify and hold www.red17.co.uk and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against www.red17.co.uk arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.
If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.
9. GOVERNING LAW
These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.
RED17 Limited want you to be completely satisfied with your purchases. We endeavour to ensure that the products are the same as described on our web site specifications, although on occasions some manufacturing differences may occur, where manufacturers upgrade the specifications without advising their distributors.
The Buyer shall inspect the Goods immediately upon receipt and shall notify Red17 by email (email@example.com) or telephone (tel. +44 (0)1234 240 007) within 7 working days of delivery. If the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods. Where a claim of defect or damage is made the Goods shall be returned by the Buyer to the Seller. The Buyer shall be entitled to a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective.
If you are a consumer you have the right, in addition to your other rights, to cancel the Contract and receive a refund by informing the Seller by email (firstname.lastname@example.org) or telephone (tel. +44 (0)1234 240 007) within 7 working days of receipt of the Goods. The right to cancel does not apply to contracts for the supply of software, audio or visual recordings if these have been unsealed by the Consumer. Goods must be returned by the Buyer at the Buyer's expense and should be adequately insured during the return journey. The Buyer will receive a refund of all monies paid for the Goods (including delivery charges, if any) except for return postal charges within 30 days of cancellation. If the Buyer fails to return the Goods following cancellation, the Seller shall be entitled to deduct the cost of recovering the Goods from the Buyer. Goods to be returned must clearly show the order number obtained from the Seller on the package.
Where returned Goods are found to be damaged due to the Buyer's fault the Buyer will be liable for the cost of remedying such damage. Your statutory rights as a consumer are unaffected by this policy. This policy may be superseded by any contract you enter into with Red17 Limited as a company.++++++
Red17 Limited want you to be completely satisfied with your purchases. We endeavour to ensure that the products are the same as described on our web site specifications, although on occasions some manufacturing differences may occur, where manufacturers upgrade the specifications without advising their distributors.
You have the right to cancel your order in 3 days of receipt, you need to contact us with the reason why and obtain a returns number. all goods must be returned unopened & unused in the original packaging with all tags intact as received, if this is not the case we cannot make a refund
The cost of returns is the responsibility of the customer please not we are not responsible for returned goods lost or damaged in transit back to us.
It is the customer's responsibility to obtain a certificate of posting or insure the goods against loss or damage.
Providing the above is adhered to a full refund less our delivery costs will be made within 20 days of receipt of goods
The Buyer shall inspect the Goods immediately upon receipt and shall notify RED17 by email (email@example.com) or telephone (tel. +44 (0)1234 240 007) within 7 working days of delivery. If the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.
Where a claim of defect or damage is made the Goods shall be returned by the Buyer to the Seller. The Buyer shall be entitled to a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective.
If you are a consumer you have the right, in addition to your other rights, to cancel the Contract and receive a refund by informing the Seller by email (firstname.lastname@example.org) or telephone (tel. +44 (0)1234 240 007) within 7 working days of receipt of the Goods. The right to cancel does not apply to contracts for the supply of software, audio or visual recordings if these have been unsealed by the Consumer.
Goods must be returned by the Buyer at the Buyer's expense and should be adequately insured during the return journey. The Buyer will receive a refund of all monies paid for the Goods (including delivery charges, if any) except for return postal charges within 30 days of cancellation. If the Buyer fails to return the Goods following cancellation, the Seller shall be entitled to deduct the cost of recovering the Goods from the Buyer.
Goods to be returned must clearly show the order number obtained from the Seller on the package.
Where returned Goods are found to be damaged due to the Buyer's fault the Buyer will be liable for the cost of remedying such damage. Your statutory rights as a consumer are unaffected by this policy. This policy may be superseded by any contract you enter into with RED17 Limited as a company.
Please contact our Customer Services Department on 01234 240007 or email us.
Should you cancel your order prior to us dispatching but following our processing of your credit card you will receive a refund less 6 % bank handling charge. Should the order have been dispatched your refund will be less the 6% and the post & packing charges.
All complaints must be made in writing within 48 hours of receipt by client.
Goods must be shipped back to Red17 at the clients cost, for evaluation purposes.
If a manufacturing fault is found to be the reason for the problem the shipping cost will be reimbursed and a new or repaired product will be sent. If a manufacturing fault is found to be conclusive and the product can no longer be repaired, or, an alternative product cannot be supplied, for whatever reason, the client will be entitled to their money back in full. If misuse of the product is found to be the reason for the fault then the customer will be notified and then the product will be held until we receive clients' instructions. All complaints will be dealt with fairly and documented within the Red17 internal office systems for future improvements and better customer service.
“to achieve sustained and profitable growth by providing products and services which consistently meet the needs and expectations of our customers. We will measure our performance in meeting customer requirements and work with them to continually improve the products and services that we provide”.
In order to fulfil this policy, the Company will maintain an effective and efficient quality standard. Our Quality Policy is communicated and explained to all staff to ensure they fully understand the contribution they make.
To achievement this policy we aim to continuously improve the fundamental activities carried out within the company. This involves all staff who are individually responsible for the quality of their work and who are encouraged to identify problems and make suggestions to improve all aspects of our working practices.
30 Day Money Back Guarantee
If you are not entirely satisfied with ANY product purchased from Red17, we will replace or refund the product price in full providing the steps below are followed:
- The product should be unused, unassembled and in its' original packaging.
- The product must be returned to us in good condition within 30 days of the delivery date.
- Your returned item(s) should be clearly labelled with your order reference number.
- When organising a return, we strongly advise you to return goods via a fully insured courier or special delivery so that you have a proof of delivery back to us.
- Cost of product plus VAT is refunded. Delivery charge can not be refunded.
Please note: Certain card issuers have been known to take up to 10 working days to show the refund on debit/credit cards. Once we have issued a refund onto your card, you will need to contact your card issuer if the refund has not appeared on your statement.
1.0 Warranties & Liability
1.1 Subject to the conditions set out below the Company warrants that the Goods will correspond with their specification at the time of delivery and will be free from defects in material and workmanship for a period of either 1 year, 5 year or lifetime (as per original specification and guarantee terms) from the date of their initial use or from delivery, whichever is the first to expire. Proof of purchase date may be required.
1.2 The above warranty is given by the Company subject to the following conditions;
1.2.1 The Company shall be under no liability in respect of any defect arising from fair wear and tear, willful damage, negligence, abnormal working conditions, failure to follow the Company's instructions (whether oral or in writing) misuse or alteration or repair of the Goods without the Company's approval;
1.2.2 The Company shall be under no liability under the above warranty (or any other warranty or guarantee) if the total price for the Goods has not been paid by the due day for payment.
1.3 Subject as expressly provided in the Conditions, and except where the Goods are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties, conditions or other terms implied by statute, or common law are excluded to the fullest extent permitted by law.
1.4 Where the Goods are sold under a consumer transaction (as defined by the Consumer Transactions Restrictions on Statements Order 1976) the statutory rights of the Buyer are not affected by the Conditions.
1.5 Any claim by the Buyer which is based on any defect in the quality or condition of the Goods or their failure to correspond with specification shall (whether or not delivery is refused by the Buyer) be notified to the Company within five days from the date of delivery or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure. If delivery is not refused, and the Buyer does not notify the Company accordingly the Buyer shall not be entitled to reject the Goods and the Company shall have no liability for such defect or failure, and the Buyer shall be bound to pay the price as if the Goods had been delivered in accordance with the Contract.
1.6 Where any valid claim in respect of any of the Goods which is based on any defect in the quality or condition of the Goods or their failure to meet to specification is notified to the Company in accordance with the Conditions, the Company shall be entitled to replace or correct the Goods (or the part in question) but the Company shall have no further liability to the Buyer.
1.7 Except in respect of death or personal injury caused by the Company's negligence, the Company shall not be liable to the Buyer by reason of any representation, or any implied warranty, condition or other terms or any duty common law, or under the express terms of the Contract for any consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for consequential compensation whatsoever (and whether caused by the negligence of the Company, its employees or agents or otherwise) which arise out of or in connection with supply of the Goods of their use or resale by the Buyer, except as expressly provided in these conditions.
1.8 The Company shall not be liable to the Buyer or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform, any of the Company's obligation in relation to the Goods, if the delay or failure was due to any cause beyond the Company's reasonable control.
Red17 is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
For our full General Data Protection Regulation (GDPR) Policy click here: Red17 GDPR Policy.
At Red17 the security of your personal details when ordering with us is paramount and our website shopping cart ordering system is hosted on a Secure Server which uses industry approved SSL (Secure Socket Layer) encryption security, which encompasses the highest level of data protection available. You might also want to read our Privacy Statement below.
Secure Checkout with WorldPay
We work with the UK's leading payment gateway provider, WorldPay, to process your credit and debit card transactions. No card information is held on our site. All payment is handled and processed by WorldPay. To learn more about WorldPay's procedures and security protocols visit our WorldPay Information Page.
Secure Checkout with PayPal
We want to make the payment process as simple and secure as possible. That is why we have teamed up with PayPal, one of the safest and fastest ways to pay for your goods in the UK. PayPal offers you an extra payment option, ensuring you have access to your preferred payment method.
General Data Protection Policy
What is GDPR?
The General Data Protection Regulation (GDPR) will come into effect on 25th May 2018. This new regulation, imposed by the European Union, aims to enforce new rules relating to data privacy. European individuals will benefit from stricter guidelines on how their data is collected and managed by organisations. As a result, any organisation wishing to deal with European users must comply with the GDPR.
For full guidelines to General Data Protection Regulation (GDPR) visit: Information Commissioner's Office
Data Protection law will change on 25 May 2018
This Privacy Notice sets out your rights under the new laws.
Who are we?Red17 manufacture and retail of sign, print and display products based in the UK. Red17 have a registered office at: Red17 Limited, Building 31-32, BKS, High Street, Wellingborough, Northamptonshire, NN8 4HL and company number 06036613.
How the law protects you
Data protection laws state that we are only able to process personal data if we have valid reasons to do so. The basis for processing your personal data includes, but is not limited to, your consent, performance of a contract, to enable billing and remittance, and to contact you for customer service purposes.
How do we collect personal data from you?
We receive information about you from you when you use our website, complete forms on our website, if you contact us by phone, email, live-chat or otherwise in respect of any of our products and services or during the purchasing of any such product. Additionally we also collect information from you when you sign up, enter a competition, promotion or survey or when you inform us of any other matter.
If you provide us with personal data about a third party (for example when registering a domain on their behalf), you warrant that you have obtained the express consent from the third party for the disclosure and use of their personal data.
Your personal data may be automatically collected when you use our services, including but not limited to, your IP address, device-specific information, server logs, device event information, location information and unique application numbers.
Personal data and security statement
- We are committed to engendering a culture of accountability, integrity and confidentiality in all aspects of the organisation in regard to personal data and security. Our ultimate aim is to align every member of staff to these values such that they may be ambassadors of best practice data processing. We seek to achieve this by inducting new starters into our security practices and to maintain engagement and commitment to these values through transparent communication, providing regular training to staff and embedding privacy into our practices.
- As an employer we process a significant amount of personal data about our staff. The type of information we require includes: nationality, date of birth, contact details and medical information. The grounds upon which this information is required will include legal and contractual obligations such as; demonstrating right to work checks, meeting statutory payment conditions and corresponding with individuals in respect of their employment.
- Please refer to section the section ‘Roles and responsibilities’ for the details of the Controller. For a list of your rights as a data subject, please refer to section ‘The rights of data subjects’.
- All persons who process personal data with our permission must endorse and adhere to these principles at all times and especially when they obtain, handle, process, transfer, store or erase personal data.
- The six fundamental principles of personal data processing are as follows:
Fairness, lawfulness and transparency
All personal data must be processed fairly, lawfully and transparently.
All personal data must be collected for specified, explicit and legitimate purposes and shall not be further processed in any manner that is incompatible with those purposes.
All personal data must be adequate, relevant and limited to what is necessary for the purpose for which they are processed.
All personal data must be accurate and where necessary, kept up to date with regards to the purposes. Every reasonable step to rectify or erase inaccurate personal data must be taken without delay.
No personal data should ever be kept in a form which permits identification of a data subject for longer than is necessary to achieve the purpose.
Integrity and confidentiality
All personal data must be processed in a manner that ensures appropriate security of the personal data. At the very least, it must always be protected against unauthorised or unlawful processing, accidental loss, destruction or damage, by using appropriate technical and organisational measures.
- The data controller is ultimately accountable for each of these principles and is obliged by law to be able to demonstrate compliance at all times. It is for this reason that everyone in the organisation is required to take responsibility for their own strict adherence to these principles.
- This policy is not contractual as it may be subject to change. However, it does indicate how we intend to meet our legal responsibilities for data protection. Therefore, any actionable points within it must be regarded as a legitimate management instruction. Explicit permission must always be sought and evidenced from a line manager before conducting yourself in a manner that varies from this policy. Failure to do so may result in disciplinary action.
- Any additions or revisions to this policy will be communicated to staff where appropriate. We will notify data subjects of any changes that apply to them where appropriate, personally and in writing.
- As a UK established organisation, this policy applies to all processing of personal data regardless of where in the world that processing, or any processing outsourced by us may take place.
- This is an internal policy and it applies to all employees, workers and any other internal persons who may have responsibility for or a vested interest in the operations of the organisation.
- The document may be shared with third parties, contractors and other self-employed persons who will be asked to comply with the policy. Where the organisation does undertake the services of a third party, that party will be required to make adequate assurances to the data controller and/or processor that their own processing is compliant with current applicable data protection laws.
- The policy applies to all data processes in general but particularly to all activities relating to the acquisition, recording, processing, sharing storing and removal of personal data. In respect of carrying out general business activities and for illustrative purposes only, such processes include but are not limited to: the collection of marketing data, recruitment activities, collection of client information.
- Transparency principle
Anyone acting on behalf of the company is expressly required to make sure that any information they provide to a data subject or supervisory authority is done so in a manner that is: concise, transparent, intelligible, uses clear and plain language and is provided in an easily accessible form.
- Collecting personal data from the subject
If during the course of your employment you are required to collect personal data, you must ensure that the data subject is advised or made aware of each of the following:
– The identity and contact details of the controller
– The purposes and legal basis of the processing
– If the legal basis is the Company’s legitimate interest, the interest must be detailed
– The recipients or categories of recipients of the personal data, if any
– Whether there is an intention to transfer personal data outside the European Economic Area and if so, whether an adequacy decision by the European Commission exists in relation to the transfer, or alternatively reference to the appropriate or suitable safeguards relied upon by the Company and how these can be obtainedTo ensure fair and transparent processing, the following information must also be provided to the data subject:
– The length of time the personal data will be stored for or the criteria used to determine the length of time it will be stored for.
– Details of their rights (see section 16).
- Collecting personal data from a source other than the subject
When information of this nature is collected, the subject must be provided with all the information in the above clause as well as the information below. This should be provided at the time it is obtained, in concise and plain language:
– The categories of the personal data collected
– The source of the data (and whether it was publicly available)
In these circumstances, the information must be provided within a reasonable period after obtaining the personal data, but at the latest within one month. However, if the data shall be used to communicate with the subject, then the information must have been provided by the first communication. If it shall be disclosed to another party, then the information must have been provided by the first disclosure.
- Privacy and fair processing notices
The Company uses privacy notices to convey the information listed in the sections above at the point of data collection.
- The purpose changes
If the original purpose for which the data that was collected changes, then the data subject must be informed of the new purpose. They must also be informed of any changes to the information already provided under the points in this section.
- Multiple controllers
In a situation where the Company should act jointly with other organisations as a controller, then respective responsibilities will be clearly laid out between the parties.
Collecting data; purpose
- We collect, store and process information relating to individuals (personal data) whilst carrying out our business activities. This document is necessary to help ensure compliance with our legal obligations in respect of data processing.
- It is also intended to be a key tool toward demonstrating compliance measures to regulators and may be regarded by them as a top layer document and therefore comprises part of our layered approach to documenting practices in this area.
- Through this policy and other practices, the organisation aims to create and operate a culture of openness in respect of data processing.
What type of data do we collect from you?
The personal data that we may collect from you includes your name, address, email address, phone numbers, payment information and IP addresses. We may also keep details of your visits to our site including, but not limited to traffic data, location data, weblogs and other communication data. We also retain records of your queries and correspondence, in the event you contact us.
How do we use your data?
We use information about you in the following ways:
- To process orders that you have submitted to us;
- To provide you with products and services;
- To comply with our contractual obligations we have with you;
- To help us identify you and any accounts you hold with us;
- To enable us to review, develop and improve the website and services;
- To provide customer care, including responding to your requests if you contact us with a query;
- To administer accounts, process payments and keep track of billing and payments;
- To detect fraud and to make sure what you have told us is correct;
- To carry out marketing and statistical analysis;
- To review job applications;
- To notify you about changes to our website and services;
- To provide you with information about products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes; and
- To inform you of service and price changes.
Data processing conditions
- Under data protection legislation the processing of personal data is prohibited unless there is a legitimate legal basis upon which the data is being processed. There are six potential legal bases for processing.
All persons authorising the processing of personal data must be assured that at least one of the following bases applies:
The data subject must have given consent for specific purposes and be given the option to withdraw consent at any time. Lawful consent may only be obtained if prescribed conditions set out by data protection laws have been met. Consent must always be explicit and may not be implied.
The processing must be necessary to enter in to or adhere to a contract which the data subject is party to. For example, to enter into a contract of employment or when a product or service is purchased by the data subject and personal data is required to provide or perform it.
- Legal obligation
The processing must be necessary to comply with a legal obligation that you are bound to. For example, tax obligations, evidencing the right to work or to ensure compliance with the Working Time Directive etc. Legal obligations imposed by a country outside of the EU may not be justified under this legal basis.
- Vital interests
The processing is necessary to protect vital interests of the data subject. For example, subjects who are unable to make decisions in the best interests of their health.
- Public interest
The processing is necessary to perform a task either in the public interest or under instruction from an official authority or regulatory body. This must be sufficient to reasonably override the interests and rights of the data subjects concerned. It may be used for the defence of a legal claim.
- Legitimate interest
The processing must be necessary to pursue a legitimate interest, except where it is overridden by fundamental rights and freedoms of the data subject. (This is not applicable to public authorities.) It is likely to be appropriate where people’s data is used in a way in which they may reasonably expect, with minimum impact to their privacy, or where there is a compelling justification for the processing.
- The processing of special category or ‘sensitive data’ is strictly prohibited under UK and EU data protection laws. There are limited circumstances in which it is permissible to process special category data. If any of the conditions are met, then all other conditions and protections afforded to regular personal data will also apply. Some provisions including security, should be imposed more strictly.Conditions under which special category data may be processed are:
- The data subject has given explicit consent to the processing of personal data for one or more specified purposes, and there is no overriding legal prohibition.
- Processing is necessary to carry out obligations and specific rights of the controller or of the data subject in the field of employment, social security and social protection law. Appropriate safeguards are imperative.
- Processing is necessary to protect the vital interests of the data subject or of another person who is physically or legally incapable of giving consent. For example, in a medical emergency.
- Processing relates to personal data which are obviously made public by the data subject.
- Processing is necessary for the establishment, exercise or defence of legal claims or whenever courts make instructions to the Company when acting in their judicial capacity.
- Processing is necessary for reasons of substantial public interest, on the basis of data protection legislation. Advice from the relevant supervisory authority may need to be sought in advance to agree the appropriateness of this condition.
- Processing is necessary for the purposes of the assessment of the working capacity of the employee.
- Personal data of this nature shall be handled with a greater level of protection than that which may be adequate for the processing of standard personal data.
- The Company shall only process data of this nature where there is a legitimate requirement to do so, namely in respect of its duties as an employer. Where there is a legal obligation for the Company to review or record data of this nature an appropriate member of staff may seek to establish the required information from the employee, worker, self-employed person, contractor or any other third party.Examples of when this may be necessary include; when the performance of a duty requires a criminal record check.
- When processing information, if you can remove all personal data which identifies the data subject, then you will no longer be required to adhere to the conditions for processing detailed in this policy.
- If a data subject becomes identifiable then the conditions for processing will apply.
Legal bases for personal data processing
Special category data
Criminal convictions and offences
Processing which does not require identification
Information which is processed or is intended form part of a filing system. This applies to electronic or hard copy formats.
- Data subject
An identified or identifiable, natural, legal person.
- Data Protection Impact Assessments
A Data Protection Impact Assessment (DPIA) is also known as a Privacy Impact Assessment (PIA). It is a method which may be used to ensure privacy by design by conducting a prescribed risk assessment on data processes and making necessary adaptations, thereby implementing appropriate safeguarding measures. A DPIA is made mandatory by law in certain circumstances.
- Data protection legislation
All privacy laws applicable to any Personal Data processed under or in connection with this Agreement, including, without limitation, the UK Data Protection Act 1998 , the Data Protection Directive 95/46/EC (as the same may be superseded by the General Data Protection Regulation 2016/679 (known as “GDPR”), the Privacy and Electronic Communication Directive 2002/58/EC and all national legislation implementing or supplementing the foregoing and all associated codes of practice and other guidance issued by any applicable Data Protection Authority, all as amended, re-enacted and/or replaced and in force from time to time.
- Personal data (personal information)
Any ‘data’ relating to a ‘data subject’ who can be directly or indirectly identified by reference to a piece of data. This includes a name, identification number, location data or online identifier. It may be an identifier that relates to physical, physiological, genetic, mental, economic, cultural or social identity. It may also apply to data that has been pseudonymised. The nature of the definition of data and personal data means that the expression of opinion or view about a data subject may also be regarded as personal data.
- Special category data (sensitive data)
This is also more commonly referred to as ‘sensitive data’. In essence this is any data that has the potential to be used to discriminate against a natural person. It includes: racial, ethnic, political opinion, religious or philosophical belief, trade union membership, genetic, biometric data, sex life or sexual orientation data. It does not include information pertaining to criminal convictions however, such information must be treated with a higher level of security than generic personal data.
- Privacy by design
Privacy by design is the concept of ensuring that security, confidentiality and integrity of personal data is prioritised within the heart of the methods used for processing the data.
Any activity which is performed on personal data whether or not this is manual or automated, such as: recording, organising, structuring, storing, updating, retrieving, disclosing or erasing. Examples may include; sorting e-mail addresses into categories for marketing campaigns, recording absences from work, monitoring vehicle tracking etc.
To adapt how personal data is processed and presented such that the data cannot be attributed to a specific data subject, without additional personal data. The additional personal information must be kept separately and securely using appropriate technical and organisational measures.
A natural person or organisation to whom personal data is disclosed or made available to. A recipient is not necessarily a third party with who the Company has professional dealings.
Roles and responsibilities
- The Company’s Data Controller is the Digital Director. Their direct contact details may be provided on request.
- The role
The Data Controller is the key decision maker in respect of why and how personal data is used and handled. The Data Controller will ensure that, both in the planning and implementation phases of processing activities, data protection principles and appropriate safeguards are addressed and implemented and that records of processing activity are kept.
- Overview of responsibilities
– To be ultimately accountable for the Company’s compliance with the six principles (see section ‘Principles’).
– To be able to demonstrate compliance with the six principles and therefore the proper handling and processing of all personal data. This will include information about the various data protection management resources that have been put into place and take the primary responsibility for the internal data protection framework.
– To implement appropriate technical and organisational measures to ensure processing is performed in accordance with data protection laws. These measures will take into account the nature, scope, context and purposes of the data processing and the risks to the rights and freedoms of individuals.
– To adopt measures to protect against any high levels of risk identified by a Privacy Impact Assessment, such as; discrimination, identity theft or significant legal, social or economic disadvantage.
– To implement internal data protection policies; assign protection responsibilities and to ensure adequate training on data protection is provided and carried out by all staff.
– To determine how data subjects may exercise their rights.
- The role
This role processes personal data on behalf of and further to documented instruction given by the Controller.
- Overview of responsibilities:
– To take all measures required to ensure their own compliance with data protection legislation regarding security.
– To make available all information necessary to demonstrate compliance with data protection legislation and to permit an audit should the Controller wish to further ensure compliance.
– To assist the controller in compliance with its obligations under data protection legislation regarding; security of processing, assist in meeting any rights exercised by a data subject e.g. subject access request, notification of a personal data breach to the supervisory authority, communication of a personal data breach to the data subject, any necessary Data Protection Impact Assessments, consultation with the supervisory authority about any processing that should be identified as being ‘high risk’
– To ensure that on instruction from the Controller, any personal data held on behalf of a client for whom we act as a processor, is deleted and returned to that client, unless we are prohibited by data protection legislation.
– To immediately inform the Controller if it believes any instruction given by the Controller would be in breach of data protection legislation.
- Any processors are not permitted to appoint another processor without prior written agreement from the Company. Equally when we act as a processor we will not appoint another processor without written agreement of the Controller we act on behalf of.
Security of information
As a company we regularly review our approach to information security and stay up to date with developments in the field and emerging threats. To secure the information we hold we are committed to allocating sufficient resources (including time and budget) to ensure that robust and high-quality tools and processes are implemented.
The Company takes all reasonable steps to protect and maintain the integrity, confidentiality and availability of personal data. For the purposes of this policy, organisational and technological security measures are in place to protect and secure against: accidental loss, damage, destruction, theft or unsanctioned disclosure, publication or transfer of personal data.
- Protection: All members of staff and any associated third parties are made aware of their responsibilities and are required to exercise and uphold every applicable security measure.
Integrity: All members of staff and any associated third parties are made aware of their responsibilities and are required to securely update and maintain completeness of personal data.
- Confidentiality: All members of staff and any associated third parties are made aware of their responsibilities and are required to only access personal data which they are authorised to process. Those with authority to process personal data will only make personal data available to recipients (other colleagues, third parties etc) if those recipients are authorised to access or process the data.
- Availability: The Company has taken measures to prevent accidental and deliberate unauthorised access. This includes disaster recovery and business continuity arrangements. All members of staff, agency workers and any associated third parties are made aware of their responsibilities and are required to maintain the measures put in place by the Company to physically and virtually secure information. If they detect any threats to the continued availability of access to assets, systems and information they must report this to a line manager so that it may be escalated appropriately. Threats may include: damage to a computer of filing system, faulty locks, viruses or malware.
- This section is applicable to self-employed persons and contractors in so far as they will be asked to ensure compliance with these points and our security measures. In any event, they will be required to uphold obligations under applicable data protection laws at all times and without exception. Failure to do so will enable the Company to terminate the service agreement without notice and the incident may be reported to the relevant supervisory authority.
We will keep your personal data for the duration of the period you are a customer of Red17. We shall retain your data only for as long as necessary in accordance with applicable laws.
On the closure of your account, we may keep your data for up to 7 years after you have cancelled your services with us. We may not be able to delete your data before this time due to our legal and/or accountancy obligations. We may also keep it for research or statistical purposes. We assure you that your personal data shall only be used for these purposes stated herein.
- The Company embeds data protection into the design of every system that uses personal data, so that it is protected throughout its entire lifecycle. To maintain this principle, all members of staff are required to:
- Ensure personal data is mapped, classified into either personal or special category data, labelled, stored and accessible so that it is easily found if need be (eg in the event of a subject access request, the need to remove the data or the need to update the data).
- Ensure our systems continue to function so that any personal data that is added may be deleted automatically (where appropriate).
- Ensure that any new documentation which collects personal data is drafted in such a way that no personal data is requested in excess of what is necessary to achieve the purpose.
- Ensure that a data subject is only identified for as long as necessary. This may include removing an identifier such as a name or date of birth.
- Ensure that any new system will process data in a format that is commonly used.
Reporting an incident or breach
- Serious breaches must be reported to the relevant supervisory authority within 72 hours of becoming aware of the breach. Therefore, all employees and workers must immediately report an incident that may potentially or actually put personal data at risk of a data breach. This is never more imperative than when it is suspected that there may be actual loss, theft unauthorised disclosure or inappropriate use of personal data, either wholly or partly. In this event you must immediately refer to and follow the Company’s Breach and Incident and Reporting Procedure.
- Where a third-party service provider notifies you of an incident that may affect the Company and its responsibilities, you must immediately report the incident. In this event you must immediately refer to and follow the Company’s Breach and Incident Reporting Procedure.
Data subject; rights
- The Company shall be diligent in providing data subjects information about their rights and in complying with any appropriate assertions of their rights.
- All reasonable efforts will be made to verify the identity of the data subject before carrying out any requests or disclosures of information made by them. These efforts may include the request for additional personal information if necessary.
- The following rights apply to all data subjects:
– Right of transparent communication
– Right of access
– Right to rectification
– Right to erasure (right to be forgotten)
– Right to restriction of processing
– Obligation to notify recipients
– Right to data portability
– Right to object
– Right to not be subject to automatic decision making
In preventing the use or processing of your personal data, it may delay or prevent us from fulfilling our contractual obligations to you. It may also mean that we shall be unable to provide our services or process the cancellation of your order.
You have the right to object to our use of your personal data, or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten. There are legal and accountancy reasons why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.
You have the right to ask us not to process your personal data for marketing purposes. If you choose not to receive marketing communications from us about our products and services, you will have the choice not to choose these by ticking the relevant boxes situated on the pages either at check out or in your account settings.
We will not contact you for marketing purposes unless you have given us your prior consent.
Making a request
- If you wish to make a subject access request to verify the lawfulness and accuracy of the personal data we hold about you, then you are encouraged to put your request in writing (letter or e-mail) and submit it to a member of the senior management team.
- Your request should be specific about the nature and the type of data you require.
- Every attempt will be made to comply with your request in a timely manner and without undue delay.
- Upon receipt of the information you are encouraged to check the accuracy of the information and to advise the Company of any updates that may need to be made.
- A fee will not be charged for an access request, except where a request is deemed to be ‘manifestly excessive’ or you have already been provided with the information.
- If you receive a request, you should pass it to the a member of the senior management team immediately.
- Requests must be acknowledged upon receipt.
- Requests must be complied with in a timely manner and without undue delay. If it is anticipated that compliance with a request is not going to be immediate then the Controller should be notified and informed of the legitimate reasons for this. The information requested must be provided within one month of receipt of the request.
- If an extension to the timeline is absolutely necessary under exceptional circumstances, then any extension must be agreed by the data subject and signed off by the Controller within one month of the request. If an extension is agreed, then the information must be provided within a maximum of three months from the receipt of the request.
- If a request is received electronically (eg via e-mail) then the request must be responded to electronically.
- The data must be provided in a common format (eg a paper file, a pdf document etc.).
- Only personal data pertaining to the individual who made the request should be released.
- If there is any doubt over the identity of the individual making the access request, then reasonable steps must be taken to verify their identity, before complying with the request.
- When the personal data is provided, the individual must be informed of the right to lodge a complaint with the relevant supervisory authority and the existence of the right to objection, rectification, erasure and restriction of the data.
- The data subject may be directed to the relevant privacy/fair processing notice which will provide advice on the conditions for processing.
Receiving a request
Management; general responsibilities
- All members of the senior management are responsible for championing and enforcing this policy to all other staff within the Company, whenever appropriate.
- Particular roles within senior management are responsible for assessing the business risk arising as a result of processing personal data. These roles include: Managing Director, Digital Director.
- Those members of senior management identified above are required to work with the Company to develop procedures and controls to identify and address risks appropriately.
- Responsibility will be allocated to individual roles for determining risk-based technical, physical and administrative safeguards including safeguards for equipment, facilities and locations where personal data is stored; establishing procedures and requirements for collecting, transporting, processing, storing, transferring (where appropriate) and destroying personal data. These considerations must also be given when dealing with any third parties who may be authorised or obligated to process personal data on behalf of the Company.
We recognise that there are different areas in the organisation where members of staff may be responsible for processing personal data in different ways. We also recognise that responsibilities and nuances in processing are likely to vary across specialisms and levels of seniority.
The Company will provide guidance to staff when processing personal data specific to their job. This information shall include:
A description of the limitations which surround how personal data can be used.
The steps that must be followed to ensure that personal data is maintained accurately.
A comprehensive discussion of security obligations, including all reasonable steps that should be taken as a minimum to prevent unauthorised access or loss.
Confirmation of whether the transfer of personal data shall be permitted. Transfer of personal data is prohibited unless specific legitimate grounds have been established.
Specific information regarding the way in which personal data should be handled when it is destroyed or deleted.
- This policy along with associated documents, seeks to guide and instruct all member of staff on how they ensure compliance with data protection laws to which the Company is subject.
- If a member of staff should fail to comply with applicable data protection laws, they may subject the Company and themselves as individuals to civil and criminal penalties. This is likely to jeopardise the reputation of the Company and as a result may impact on the operational and performance capabilities of the business.
- As the ramifications of non-compliance are potentially severe, any failure to comply with this policy or reasonable instruction given in connection with the protection and security of personal data, may result in disciplinary action. Serious, deliberate or negligent transgressions may be regarded as gross misconduct and if substantiated, may result in summary dismissal (without notice).
- If any self-employed person, contractor or third party is found to be failing to meet obligations with applicable data protection laws then notice may be served on the contract for service.
- Serious, deliberate or negligent transgressions may permit the Company to terminate the contract for service with immediate effect. In this event, all reasonable steps will be taken to recover and protect the personal data concerned and the relevant supervisory authority will be notified. Where the rights and freedoms of data subjects are likely to be at risk, the data subjects will be notified without delay.
Third parties, contractors and self-employed persons
Documents and policies:
The above list is not exhaustive.
Any queries or comments about this policy, or any concerns that the policy has not been followed, should be addressed to the Digital Director.
Policy review date
Date last reviewed: 24/05/2018
This policy is owned and maintained by the Digital Director.
Your right to make a complaint
You have the right to make a complaint about how we process your personal data to the Information Commissioner:
Information Commissioner's Office
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CODE OF ETHICS
- Our mission is to deliver best value services to our clients and customers.
- We place the highest priority on quality, timeliness and competitiveness of our services and our customers’ satisfaction.
- We pursue technical growth and market diversification to increase value for our customers and opportunity for our employees.
- We deal fairly with our customers, suppliers, competitors and employees and are committed to maintaining high standards of business conduct.
- We always expect our employees to conduct business with integrity, honesty and diligence.
- The Company complies with all national and local laws of the countries in which it conducts its business.
- Employment & development opportunities are provided for employees without regard to race, colour, religion, gender, age, sexual orientation or disability.
- We believe that every employee has the right to work in an environment free of discrimination or harassment of any kind.
- Red17 pledges to aid environmental issues by conserving energy and use of natural resources through proper use and reuse where appropriate.
- Red17 employees are not allowed to accept any promise, bribe or gratuity from suppliers in order to secure on going contracts for supplies of any kind.
- We endeavour to select suppliers who will adhere to ethical standards and who have a commitment to quality products and services.
Commitment To Ecology - Doing our bit for the environment – Let’s keep it Green!
Our range of Eco-Friendly Noticeboards and Whiteboards are now celebrating over 10 years on the UK market. This range of products are manufactured almost entirely from timber industry bi-products and recycled materials – up to 97% per product. Many of our other products also contain recycled and recyclable materials. We use recycled card and have minimised the use of plastics in packaging.
Offices and factory operations
Apart from offering our customers environmentally friendly product ranges we are always looking at ways of reducing the environmental impact of our operations. In our offices, we recycle paper waste and printer cartridges. To reduce on energy used we ensure that lights, electronic equipment and air conditioning units are switched off when rooms are not in use. In our factory we use machines with modern computer systems to ensure that waste is minimised in our production. Actual waste in terms of aluminium including swarf, card, fibreboard and other materials are recycled and often goes back to our raw material suppliers for reprocessing. The air extraction units in our factory ensures a dust free working environment, but also has the facility to recycle the warm heated air back into our unit during the winter whilst keeping the factory a cool working environment during the summers.
For our customers
We offer our customers a wide range of product choice including Eco-Friendly products in terms of the materials used. As we manufacture most of our products in the UK and work with many local raw material suppliers, the impact of and carbon footprint of our products is also substantially less in comparison with imported goods.
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